Coverage
We ship to addresses within the European Union and European Economic Area only. Orders are fulfilled from our EU warehouse.
Dispatch
Orders dispatch within 48 hours of payment confirmation (business days).
Delivery
Tracked courier delivery typically takes 3–7 business days depending on destination country. You receive a tracking link by email once dispatched.
Packaging
Discreet, vacuum-sealed, plain outer packaging with a neutral return address. No product names on the exterior.
Lost parcels
If tracking shows no movement for 10 business days, contact support with your order number — we reship once at no charge. Exceptions: incorrect address supplied by customer, refused delivery.
Customs
EU/EEA orders ship intra-market and do not pass through third-country customs in normal circumstances.