Contact

Before you email

• Order number if you have one
• Plain description of what’s going on
• Screenshots, if relevant (tracking page, photo of the item, etc.)

What to expect

Replies within a few hours during EU business hours (CET), usually same-day on weekends. If you haven’t heard back in 24 hours, resend — email filters occasionally eat things.

Refunds, reships, missing orders

Reply to your order confirmation email with what’s wrong. We handle these case by case rather than running you through a form. If something’s genuinely wrong, we fix it.

Wholesale & affiliates

Separate inboxes:

• Reach out to (gyms, clinics) — [email protected]

Press / legal

Don’t have an inbox for this. Email support and we’ll route you.