Our approach
We handle issues case by case. Email support with your order number and a clear description of the problem.
Eligible issues
- Non-delivery after the reship window in our Shipping Policy
- Wrong product shipped (photo required)
- Damaged in transit (photo required before unpacking where possible)
Resolution
We typically offer reshipment or store credit. Refunds to crypto wallets are processed where technically feasible. Response within 24–48 hours.
Not eligible
- Incorrect shipping address provided by customer
- Refused or uncollected parcels
- Products used or opened where tampering is evident (except for documented damage on arrival)